Policy
Privacy Policy
How Vietls handles account, workflow, analytics, billing, diagnostics, and support data.
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Refund Policy
This page explains when refund reviews may apply, when refunds are generally not issued, and how cancellation differs from a refund request.
When a refund review may apply
- A duplicate charge was captured for the same plan activation or renewal event.
- Payment succeeded but paid access or included credits were not provisioned because of a confirmed technical failure.
- A billing dispute or unauthorized payment claim is raised and requires provider-side review.
When refunds are generally not issued
- Paid access was provisioned successfully and the request is based on a change of mind after activation.
- Credits or paid features were already consumed through completed subtitle, translation, TTS, or workflow activity.
- Free, promotional, or subscription-included credits are not cash-refundable and are excluded from any paid-credit refund calculation.
- Access was limited or removed because of policy abuse, unlawful usage, or account security violations.
Credit adjustments after a refund
After a refund is confirmed, unused credits and future monthly grants from that payment are reduced in proportion to the refunded amount, using the original allowance as the basis. Benefits end when all funding for that paid period has been refunded.
Annual upgrades track new payments and carried-over prepaid value separately. A later refund of an earlier payment reduces only the benefits funded by its carried-over value. Benefits funded by other, unrefunded payments are preserved.
These adjustments do not take credits from unrelated free or separately purchased balances. Credits removed because of a refund are not restored when a processing job fails or its reservation expires.
Cancellation versus refund
Cancelling a subscription is intended to stop a future renewal. It does not by itself reverse the current billing cycle.
If a refund of separately purchased credits is approved, only unused credits from that purchase are adjusted. Subscription payment refunds follow the proportional credit adjustments described on this page.
If a checkout or payment provider shows transaction-specific refund or dispute steps, those provider instructions apply alongside this public policy.
Mandatory consumer rights in your region apply even when they provide stronger protection than this policy.
Legal and usage policies
Policies for accounts, credits, and content rights
Review the public rules for privacy, acceptable use, credit consumption, subscriptions, cancellation, and refunds before using paid or content-processing workflows.
Policy
Terms of Service
Rules for accounts, user content, platform compliance, acceptable use, and service availability.
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Billing and Credit Policy
How credits are provisioned, estimated, reserved, consumed, limited, and synced to billing state.
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Subscription Service Terms
Additional subscription rules for paid software access, account responsibilities, and enforcement.
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